Frequently Asked Questions

Please send the product name or reference image, expected size, material preference, quantity and destination country. If the project has drawings or a site plan, those details help us quote more accurately.

Price is affected by size, stone grade, carving depth, surface finish, packing method and order quantity. A simple garden piece and a detailed religious statue may require very different carving time even at a similar height.

Yes. We can review photos, sketches, drawings or existing product links and then discuss size, material and detail level before preparing a quotation.

Many stone and sculpture products can be ordered as one piece. For wholesale or repeated project items, we can discuss batch pricing and production scheduling.

Yes. Most marble statues, fountains, gazebos, fireplaces, columns and architectural decor products can be adjusted to match a garden, church, villa, hotel or project space.

Yes. White marble, beige stone, grey stone, black stone and other natural materials can be discussed according to product style and availability.

We can use public reference images, drawings and project concepts to develop a custom sculpture discussion. For copyrighted or private artwork, the buyer should confirm usage permission before production.

For custom orders, production photos or videos can be shared during key stages so the buyer can review carving progress, surface finish and final appearance.

Small standard products may be completed faster, while large fountains, gazebos, life-size statues and detailed custom works need more time. The final schedule is confirmed after design, size and order details are clear.

Many marble products are finished by experienced carvers with hand-detailing work. Depending on the product, rough shaping and fine carving may be combined to balance accuracy, detail and project timing.

We check dimensions, carving detail, surface finish, visible cracks, assembly parts and packing readiness. Final photos can be shared before shipment for buyer confirmation.

Yes. For project orders, we can coordinate repeated statues, columns, balustrades, lamps, fountains or architectural elements so the overall style remains consistent.

Products are usually protected with soft wrapping, foam or cushioning materials and strong wooden crates. Fragile parts are reinforced according to the product shape.

We support international shipment discussion for overseas buyers. Destination port, address type and delivery requirements should be confirmed before final shipping arrangements.

Please provide destination country, city or port, delivery address type and whether you need port-to-port or door-to-door service. Product size and crate volume also affect freight cost.

Please check the outer crate condition before signing, take photos if there is visible damage, and unpack carefully according to the product structure. For large pieces, professional handling equipment may be needed.

For suitable products, we can provide reference assembly photos, simple installation notes or part-position guidance. Complex projects should also be checked by local installers or contractors.

Yes. We can discuss basin size, water circulation concept, pipe openings and pump arrangement references. Final plumbing and electrical work should follow local project requirements.

Please keep product photos, order information and part details. We can review the issue and discuss replacement parts or repair suggestions according to the actual situation.

Send your inquiry to zhenmourener@gmail.com or contact us by WhatsApp / phone at +86 18332825309. Product links, photos and size requirements are the best starting point.